Privacy Policy
Privacy Policy
- Our Policy
We, ISUZU MOTORS INTERNATIONAL FZE, a corporation organized and existing under the laws of the United Arab Emirates, with our principal place of business at S50909 Jafza South, Jebel Ali Free Zone, P.O. Box 263188, Dubai, United Arab Emirates, under trade license number 122943 issued by the Jebel Ali Free Zone Authority (“ISUZU”, “we”, “us”, “our”), recognize the importance of and social responsibility related to the protection of personal data. This Privacy Policy is intended to help you understand our privacy practices when we collect and process your personal data through your use of this website, including any data you may provide when you contact us through various pages, sign up for our newsletter, or purchase a product or service. It outlines what personal data we collect, how we use it, how we share it, how we protect it, and your rights regarding your personal data.
2. Who We Are
ISUZU MOTORS INTERNATIONAL FZE is the data controller responsible for your personal data and for this website. We have appointed a Data Privacy Manager, who is responsible for overseeing any questions related to this Privacy Policy. If you have any questions, including requests to exercise your legal rights, please contact the Data Privacy Manager using the details provided at the end of this policy.
3. What Personal Data We Collect
Personal data (or personal information) means any information that can identify an individual. It does not include data where identity has been removed (anonymous data). We collect the following types of personal data:
- Contact data, such as your name, address, telephone number, email address, postal code, company name, department, and job title.
- Purchase and customer service history, including the date of purchase, vehicle details, and vehicle status.
- Financial data, such as payment details, bank account information, balance sheets, income, credit scores, and billing data.
- Vehicle data, including vehicle identification number (VIN), device and service usage, configuration details, technical data, and vehicle location data.
- Online activity data, including your IP address, browsing behavior, login data, cookies, browser plug-in types and versions, operating system and platform, and the technologies or devices used to access the website.
4. Failure to Provide Required Data
If we are legally required to collect your personal data or need it under the terms of a contract with you, and you fail to provide that data when requested, we may be unable to perform the contract or deliver services to you. If this occurs, we will notify you at the time.
5. How We Use Personal Data
We process your personal data for the following purposes:
Where you have given us your consent, such as by filling out online forms:
- We use your data for direct marketing.
- We inform you about our activities, products, services, and newsletters.
If we rely on your consent to process your personal data, you may withdraw it at any time. Withdrawal will not affect the lawfulness of prior processing. You can withdraw your consent by emailing the Data Privacy Manager listed at the end of this policy.
Where necessary to fulfill a contract or take steps related to a contract with you:
- We process your data to fulfill the terms of an order or service contract.
- We provide customer support, respond to your inquiries, fulfill your requests, and deliver services such as maintenance and vehicle repairs.
Where necessary to pursue our legitimate business interests, as long as these are not overridden by your rights:
- We send your data to authorized distributors or dealers as requested, for business or appointment purposes.
- We follow up on your inquiries and requests.
- We improve our websites, apps, services, and overall customer experience.
- We ensure IT security, including fraud prevention and detection.
Additionally, we may process your data where necessary to comply with legal obligations.
6. How We Share Your Personal Data
We may share your personal data with the following recipients for the purposes outlined in this Privacy Policy:
1. ISUZU group companies: Please refer to the list of subsidiaries, affiliates, and offices at: Principal Overseas Subsidiaries, Affiliates and Offices
2. Authorized distributors/dealers: Refer to the Distributors Network
3. Third-party service providers, such as:
• IT hosting vendors
• Cloud service providers
• Telemarketing agencies
4. Other disclosures:
• We may share your data to comply with laws or respond to public and government authority requests.
• We may cooperate with law enforcement and for other legal reasons.
• We may protect your rights, privacy, safety, and property, as well as that of others.
We do not sell, trade, or rent your personal data to third parties for marketing without your consent. Vendors performing services for Isuzu only use your data according to our instructions and policies.
7. Transfer of Your Personal Data
We may transfer and store your data in countries with different data protection laws. This includes ISUZU group staff, distributors, dealers, or third-party providers operating outside your country. In the event of a business transfer or sale, the new owner may use your data as outlined in this policy. We ensure all third parties respect the security and confidentiality of your data and only use it under our instructions and for specified purposes.
8. Retention of Your Personal Data
We retain your data only for as long as needed to fulfill the purposes for which it was collected, or to meet legal, regulatory, tax, accounting, or contractual requirements. Our retention periods are based on:
- The purposes of processing your dataThe purposes of processing your data
- The nature and sensitivity of the data
- The potential risks of unauthorized use or disclosure
- Legal requirements
9. Non-Personal Data
We collect, use, and share non-personal data (aggregated or statistical) to improve our services and user experience. This data does not identify individuals and is not limited by this policy. We may share such data with partners, advertisers, and third parties at our discretion.
10. Security of Data
We implement security measures to protect your personal data from unauthorized access. You are responsible for safeguarding your account password. Please remember to log out after each session. While we take appropriate steps to protect your data, no method of transmission or storage is 100% secure. We strive to use commercially acceptable means but cannot guarantee absolute security.
11. Your Rights as the Data Subject
You may have the following rights under data protection laws:
• To access your personal data
• To correct your personal data
• To delete your personal data
• To object to processing
• To restrict processing
• To request data transfer
• To withdraw consent
To exercise your rights, contact the Data Privacy Manager listed below.
12. About Cookies
When you visit our website, we may use cookies, subject to your consent, along with web beacons and similar technologies to personalize advertising and enhance your browsing experience. You can refuse or disable cookies; however, some website features may become unavailable or not function properly. For more details, refer to our [Cookie Policy].
13. Third-Party Links
Our website may include links to third-party websites, plug-ins, and applications. These may collect or share your data. We do not control third-party websites and are not responsible for their privacy policies. Please read their policies when you leave our website.
14. Legal Proceedings
We may share your personal data if we believe it is necessary to:
1. Comply with legal processes or government requests
2. Enforce our Terms of Use or investigate violations
3. Address fraud, security, or technical issues
4. Protect the rights, safety, or property of users, the public, or Isuzu
1. Comply with legal processes or government requests
2. Enforce our Terms of Use or investigate violations
3. Address fraud, security, or technical issues
4. Protect the rights, safety, or property of users, the public, or Isuzu
15. Data Privacy Manager
Corporate Planning Department
ISUZU MOTORS INTERNATIONAL FZE
S50909 Jafza South, Jebel Ali Free Zone
P.O. Box 263188, Dubai, United Arab Emirates
Phone: +971-4-880-9192
Email: privacy@isuzu-intl.com
16. Policy Updates
ISUZU may revise this Privacy Policy at any time by updating the posting without any prior notice. This Privacy Policy was last updated on September 15th 2020.